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Is Customer Engagement and Experience the new CRM?

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See on Scoop.it – Designing design thinking driven operations I am currently traveling on our ISIS Papyrus Roadshow 2013. The theme of our event series – as well as my keynote – is ‘Customer Engagement and Experience’. It was therefore sensible to include an … See on isismjpucher.wordpress.com Related articles Don’t Reengineer. Reimagine. (serve4impact.com) CRM […]

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