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Intelligent information: New Rules for Managing the Customer Exper…

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See on Scoop.it – Designing design thinking driven operations Presentation initially delivered at Kodak Global Directions conference, 9-24-13 (Intelligent information: New Rules for Managing the Customer Experience by @jmancini77 http://t.co/78tQ78sgfr via …   Photocredit: http://dustjacketattic.blogspot.com.au Related articles What IS a Customer Touchpoint? – Customer Exper… (serve4impact.com) Watch Pivot Thinking: The Neuroscience of Design (serve4impact.com) Being Human […]

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